Shipping policy

At Solution Marketing & Affichages INC. , we are committed to delivering high-quality custom embroidery and screen-printed products in a timely manner. Please review our shipping policy below for details on processing, shipping, and delivery.

1. Order Processing Time

• All orders are custom-made and require production time before shipping.
• Standard production time is typically 7-10 business days after order approval and payment.
• Large or complex orders may require additional time. We will provide an estimated completion date upon order confirmation.

2. Shipping Options & Delivery Time

• We offer local pickup at our facility:
  📍 Pickup Location: 5955 chemin St-Francois, Ville St-Laurent
  ⏰ Pickup Hours: APPOINTMENTS ONLY
• Shipping is available upon request. Customers are responsible for all shipping fees.
• Delivery times depend on the carrier and selected shipping method. Once shipped, delivery typically takes:
  • Local (Québec & Canada): 3-5 business days
  • International: 7 business days

3. Shipping Costs

• Shipping costs vary based on order size, weight, and destination.
• A shipping quote will be provided before finalizing your order.

4. Tracking & Delivery

• Once your order ships, you will receive a tracking number (if applicable).
• Solution Marketing & Affichages INC is not responsible for delays caused by the shipping carrier.

5. Lost, Stolen, or Damaged Packages

• We are not responsible for lost, stolen, or damaged shipments once they have been handed over to the carrier.
• If your package is lost or damaged, please contact the shipping carrier directly.

6. International Shipping

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.