Terms of service
Welcome to Solution Marketing & Affichages INC. ! These Terms of Service ("Terms") govern your use of our products and services. By placing an order with us, you agree to these Terms.
1. Custom Orders & Approval
- All orders are customized to customer specifications. Once an order is approved and production has begun, changes, cancellations, returns, and refunds are not permitted.
- Customers are responsible for verifying all details, including designs, colors, sizes, and spelling, before final approval.
2. No Returns or Refunds
- Due to the nature of custom embroidery and screen printing, all sales are final.
- We do not accept returns, exchanges, or refunds unless there is a manufacturing defect or an error on our part.
3. Order Processing & Turnaround Time
- Production time varies based on order size and complexity. Estimated completion times will be provided upon order confirmation.
- Delays due to circumstances beyond our control (e.g., supply shortages, shipping delays) are not the responsibility of Solution Marketing & Affichages INC.
4. Payments & Pricing
- Full payment is required before production begins, unless otherwise agreed upon.
- Prices are subject to change without prior notice. Quotes are valid for 1 week.
5. Intellectual Property
- Customers must have the legal right to use any logos, designs, or trademarks submitted for customization. Solution Marketing & Affichages INC. is not responsible for copyright or trademark violations.
- We reserve the right to use images of completed work for promotional purposes unless requested otherwise in writing.
6. Limitation of Liability
- Solution Marketing & Affichages INC. is not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
- We are not responsible for errors in customer-provided designs, sizing, or instructions.